top of page
  • Black Facebook Icon
  • Black Instagram Icon
  • Black Pinterest Icon

Shipping & Returns

Shipping Policy

1. Order processing time 

​

Orders are processed between 2-5 business days after payment confirmation. This includes order verification, quality checks, and packaging.


2. Shipping Methods and Delivery Times


We partner with AliExpress suppliers meaning delivery times may vary, based on the destination and the shipping method:

  • AliExpress Standard Shipping: Typically delivers within 15-30 days to most countries. 

  • ePacket: Available for select countries, with delivery times ranging from 7-20 days.

  • DHL or FedEx: Express options with delivery in 3-7 business days, though higher shipping costs apply.
     

Please note: the shipping times may vary due to external factors we cannot control, such as customs delays or unforeseen logistical issues.

​

3. Shipping costs 

​

  • Free Shipping: Many of our products include free shipping via standard methods.

  • Paid Shipping: For expedited shipping options, additional charges will apply. Shipping costs are calculated at checkout based on the selected method and destination.

 

4. Order Tracking

​

Once the order is shipped you will receive a confirmation email along with tracking details. Please allow 3-7 days for the tracking information to update after dispatch.

5. Shipping Restrictions

​

  • Customs and Import Taxes: Customers are responsible for any customs duties or import taxes that may apply upon arrival in the destination country.

  • Undeliverable Packages: If a package is returned due to an incorrect address or refusal to pay customs fees, a refund will be issued minus any return shipping costs incurred.

​​

6. Delayed or Lost Packages

​

  • Delayed Packages: If your order hasn't arrived within the estimated delivery time, please contact us at Wattadealshop@gmail.com for assistance.

  • Lost Packages: If a package is confirmed lost, we will offer a replacement or full refund.

Return & Exchange Policy

1. Refund policy

​

After the order is complete, the consumer can file a dispute within a 15 day time period

  • Product is damaged / defective

  • Product did not arrive

  • Product is significantly different from the description

Evidence must be provided, such as photos or videos to strengthen the case.


2. How to File a Refund Request

​

If you’re looking to file for a refund contact wattadealshop@gmail.com with:

  • Your order number

  • A clear description of the issue

  • Evidence (Photos, videos of product)

Once submitted, we will review the claim and work with the supplier. Disputes are handled through AliExpress, and resolution times vary depending on the case.

 

3. Return & Refund Process

​

If a return is approved:

Free Return Service: For items labeled with "Free Return," AliExpress provides a prepaid return label, covering the return shipping cost.

Standard Return: If "Free Return" isn't available, you'll need to cover the return shipping expenses.


4. Refund Process:

​

Processing Time: Once we confirm receipt of the returned item and approve the refund, it typically takes 15 to 30 working days for the refund to be processed and returned to your original payment method.

bottom of page